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Thursday, 3 February 2022

Latest Front Office Agent jobs 2022 in Switzerland

 

Front Office Agent- job post

Hilton

Geneva, GE
Full-time, 90-100%

Front Office Agent - Receptionist

Hilton Geneva Hotel & Conference Centre

Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world's best ski slopes.

We offer 496 rooms, 3 restaurants, a Living Well Health Club with its largest indoor pool of Geneva and more than 5'500 m2 of conference and event space. At Hilton Geneva Hotel & Conference Centre, we are proud to welcome our guest in the largest hotel of Switzerland! We are looking for the best talents ready to share the light and the warmth of hospitality and join our international group for a meaningful career.

What is it like to work for Hilton?
  • For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day,
  • Our team members have the opportunity to travel the world with our Go Hilton program that they can share with friends & family. They also have access to our Hilton University : the development of our teams is at the heart of what we do! With Thrive@Hilton, we also provide our team members with a holistic approach to their well-being and personal development. Finally, we aim at making our planet a greener place with our Travel with Purpose commitment.

What will you work on at Hilton Geneva?

Reporting to our Front Office Manager, the FO Agent maintains the highest standards of quality and service to our guests. S/he constantly ensures that guests are welcomed with smiles and extra care and that their needs are met in a timely fashion manner. S/he promotes a dynamic and enthusiastic FO environment.

You will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. You contribute to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the FO Manager and FO Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What makes us a good match?

At Hilton Geneva, we live and work every day by our six core values: ospitality, ntegrity, eadership, eamwork, wnership and ow. If they reasonate with you, let's meet!

For this specific job opportunity, we would value the following skills, experience and attitude:
  • School / university degree with a previous experience in a Front Office agent / receptionist role in the Hospitality industry is a must
  • Positive attitude and excellent communication skills
  • Fluent in English, French and German
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

What are the next steps?
  • If you're interested in this job opportunity, please apply directly on our Hilton Career website,
  • We will review all applications and will give you a feedback in the coming weeks,
  • Our HR team will get in touch with you for a first phone call if we feel we are of a good match,
  • As a next step, we would plan an interview with our Front Office Manager and our HR Director
  • You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.
  • Any question left? Please reach out to us at geneva.hr@hilton.com
Hilton
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