Call Miner Analyst Jobs in United States of America - JOBS WORLD

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Sunday, 23 January 2022

Call Miner Analyst Jobs in United States of America


Job details

Job Type

Pulled from the full job description

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Indeed's salary guide

  • Not provided by employer
  • $52.8K to $66.8K per year is Indeed's estimated salary for miner at Ashfield Commercial & Medical Services in Remote.

Full Job Description

The speech analytics analyst will support the development and delivery of speech analytics projects. This analyst will contribute to the design of a wide array of solutions.
What’s in it for you?
  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Competitive environment with company wide recognition, contests and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021
What will you be doing?
  • This role will split their time between two main areas of focus. Delivering speech analytics for a client project, and supporting broader development of speech analytics capabilities within Ashfield
  • Perform analysis of customer conversations/interactions utilizing an advanced speech analytics solution.
  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
  • Own on-time accurate quality delivery of analysis and reports/visualization in tight alignment with specified analytical objectives and/or ROI utilizing best practice speech analytics methodologies.
  • Identify trends in customer interactions and present opportunities for improvement to operating efficiencies, customer experience quality, and process improvement.
  • Make recommendations and define data strategies that solve critical business problems.
  • Create project charters and analysis findings to ensure alignment with operational leadership and organizational goals.
  • Collaborate & communicate effectively with internal Program Manager, as well as business sponsor executives and stakeholders.
  • Manage the categorization and tagging of key words and phrases within Call Miner to support calibration activities and consistent reporting
  • Collaborate with Quality Monitoring team to implement and manage quality scorecards
  • Collaborate with internal telephony implementation team to ensure proper hand-off of data (voice and meta) between the telephony system and Call Miner
What do you need for this position?
  • Ability to structure and solve problems with analytics
  • Experience delivering analytics projects in the healthcare or pharmaceutical space
  • Strong written and verbal communication skills
  • Presentation and presentation development skills
  • Familiarity with CRM, telephony, copay card enrollment, and Rx data preferred
  • Experience with Quality Monitoring elements of a contact center preferred
  • Must have stable, reliable, high speed home internet.
  • Must have a designated separate home office space that is quiet and away from distractions
About Ashfield Engage
Ashfield Engage, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield Engage, visit us at:
Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

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